Your website doesn’t just support your business—it is your business when it comes to sales, leads, and credibility. So when it’s broken, slow, or glitchy, it’s not just frustrating. It’s costing you.
Here’s how to diagnose the problem, fix it fast, and keep your customers from bouncing while you work.
Common website issues (and what to do about them)
1. Broken layout or missing content
If parts of your site look off or content suddenly disappears:
- Check your CMS for updates or plugin conflicts
- Clear your cache or test in a different browser
- Use a visual regression tool to compare page versions
2. Pages won’t load or site is crashing
This could be a server, DNS, or traffic spike issue.
- Test your site using a status checker like GTmetrix or Pingdom
- Contact your web host to confirm server uptime
- Check your SSL certificate—it might have expired
3. Forms or checkout aren’t working
A broken form means lost leads or sales.
- Submit a test message or order
- Make sure your form plugin or e-commerce platform is up to date
- Check that notifications are sending and integrations are working
4. You can’t log in
Being locked out of your own site is stressful.
- Reset your password
- Use your hosting panel or FTP to restore admin access
- Look for recent updates or changes that might’ve caused the lockout
5. Weird redirects, popups, or traffic
This could be malware or a hacked plugin.
- Run a malware scan (Sucuri, Wordfence)
- Check Google Search Console for warnings
- Remove or update suspicious plugins fast
What to do while your site is down
- Redirect traffic to a temporary page or contact form
- Post a status update on social or via email
- Offer alternatives for purchases, appointments, or contact
When to call in an expert
If the issue is urgent, unclear, or costing you leads, don’t wait. A professional website repair service can:
- Restore your site quickly
- Patch vulnerabilities
- Prevent future issues
A broken site doesn’t mean broken trust—if you act fast
Your website is often a customer’s first impression. Fixing issues quickly shows you’re reliable, professional, and ready to support them.
Need help right now? Book a free emergency consultation. We’ll troubleshoot the issue, fix it fast, and make sure your site is secure, stable, and ready to convert again.
